Refund and Cancellation Policy

Overview

We are committed to customer satisfaction. If you are unsatisfied with a service or believe a billing error has occurred, please contact us directly so we can work to make it right.

Please read this policy carefully before purchasing services from Second Avenue Studio LLC.

Digital services and custom workflows

Our work includes custom automation, CRM configuration, and platform integrations. Because services may begin shortly after purchase and are digital, non-returnable, and non-tangible, refunds are generally not offered unless:

• You were charged in error.
• The service was never delivered or initiated.
• You cancel before any work has begun, as described below.

Cancellation window

You may cancel your service purchase and request a full refund within 24 hours of placing your order if no work has commenced. Once work has started—including consultation, planning, or initial setup—a refund may not be granted.

To request a cancellation:

1. Email support@secondavestudio.xyz.
2. Include your name, order details, and the reason for your request.

We aim to respond to cancellation requests within two business days.

Refund eligibility

Refunds may be considered under the following conditions:

Approved refunds will be returned to the original payment method within 7–10 business days.

Chargeback notice

Before initiating a chargeback with your card issuer, please contact us at support@secondavestudio.xyz. We are committed to resolving billing concerns fairly and promptly. Chargebacks initiated without prior contact may result in account restrictions.